Types of Work Order Requests

Property Management will address your work order as soon as possible by sending someone to assist you or by making whatever other arrangements are necessary to complete the task. If the item in need of repair or maintenance is not Property Management’s responsibility, the Tenant will be charged for such work at the cost for materials plus a rate of $40.00 per hour plus tax during business hours and $60.00 per hour plus tax for any work completed during the Engineer’s overtime at a minimum charge of 1/2 hour.
Lighting/Electrical
Need light bulbs or ballasts installed or replaced.
Keys
Additional keys or alterations to locks. Upon initial occupancy Tenants will receive two keys per lockset to their suite. Additional keys can be purchased from Property Management for a nominal fee. Requests for lock work should also be made to Property Management.
HVAC
Hot/cold calls or additional HVAC after-hours.
Heating, ventilation and air conditioning (HVAC) systems in the building operate 7:00 a.m. to 6:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. on Saturday. However, the HVAC system is controlled suite-by-suite, so the hours can be adjusted to accommodate individual Tenant operating times.
Should you require extended hours for heating and cooling, please contact the Property Management office prior to 3:00 p.m. The current charge is $30 per hour, subject to adjustment based on costs and market rates. This adjustment of hours can be arranged as a one-time request or an ongoing change. All requests received after 3:00 p.m. incur a $30 service charge.
If at any time during working hours you experience uncomfortable temperatures within your suite, contact your Tenant representative for assistance.
The following tips will help manage the temperature regulation, allow the HVAC equipment to operate more efficiently, and save energy:
  1. Turn off all lights in areas that are not in use.
  2. Consider closing blinds/drapes when in direct sunlight or on exceptionally hot days.
  3. Do not place computers, desk lamps, or other heat sources next to a thermostat.
Janitorial Services
Cleaning of non-standard improvements or disposal of large items.
Nightly janitorial services are provided Monday through Friday between 6:00 p.m. and 2:30 a.m. If your suite requires cleaning of non-standard improvements (e.g., parquet floors, glass partitions), or have any special cleaning requests (e.g., carpet shampooing or stripping/waxing of vinyl floors), the Tenant representative will issue a Work Order Request to the Property Management office.
For janitorial services that might arise during the day, please notify your Tenant representative who will contact Property Management to take care of your needs. There is a Day Porter on site between the hours of 8:00 a.m. and 5:00 p.m. to assist with any needs that may arise.
The janitorial staff is instructed to empty and dispose of everything found in trash and recycling containers, without regard for their content. For your own protection, please do not use trash or recycling receptacles/boxes as storage containers. We cannot guarantee that items stored in this manner will not be mistaken for trash.
All kitchen/coffee area waste containers are lined with plastic liners daily to assure that coffee grounds, food, and other “wet garbage” are disposed of properly. Please refrain from placing these types of trash in containers other than those properly lined.
If you have cardboard boxes for disposal, please flatten then stack within the designated area and the janitors will make sure that they are removed and baled for recycling. Boxes that are not flattened will not be removed without prior authorization. Your Tenant representative can make special arrangements for the disposal of large boxes or large quantities of boxes by contacting the Property Management office. At no time should boxes, trash or excess materials/equipment of any kind be left in the hallways, lobbies or any area designated as a fire exit. This type of material should be left in the designated area for removal by the janitorial staff.
Property Management offers delivery and pick-up of large garbage and recycling bins for a nominal charge. If your office is planning a large cleaning project, please make arrangements for this service with the Property Management office.
Recycling & Composting
Request for recycle boxes or compost bins.
Recycling
Wright Runstad & Company has instituted a building-wide recycling program. Property Management will provide you with as many receptacles as you need. Employees should use their desk side recycle box for the collection of paper (white or colored paper, the wrapper for the ream of paper, newsprint, faxes, magazines, envelopes and post it notes can all be recycled). If you do not have a desk side recycle box please call your Tenant representative and one will be provided.
For environmental reasons, computers, monitors and other electronic equipment are prohibited from the regular trash and need to be properly disposed of. Please inquire with your Tenant representative for more details.
Please do not mix papers to be shredded with other recyclable items and do not mix recyclable materials with general trash and other forms of waste. For more information about recycling, particularly removal of unusual items like office equipment and electronics, contact your Tenant representative.
Composting
Composting services are also available at the building. Green composting waste bins are located in each break room throughout the building. You may place food scraps, food soiled paper products, and plant scraps into these bins. These bins are emptied regularly, contents composted by Cedar Grove Composting, and then recycled. If you have any questions or need a complete list of compostable items, please contact the Property Management office.
Event/Function Guidelines
Requests for additional services, Security, parking, trash removal, etc.
If you’re planning a tenant function (e.g., party, reception, fund-raiser), please notify your Tenant representative at the planning phase (no less than 48 hours prior to event). The Property Management office maintains certain policies and procedures that assist in coordinating an event, limit liability of the building, and provide for the safety of all visitors and guests. The Property Management office may ask for the following: date and time of event, number of guests, parking requirements, overtime HVAC requirements, service elevator use, janitorial needs, electrical requirements (for sound equipment), security requirements, and Certificate of Insurance. No function may be held in the common area or on the grounds without prior Property Management approval.